User Name and Password Help

My User name and/or Password are not working. What should I do?

First of all you must insure that you are using the User name and Password that was sent to you by ESET. When you purchased your license an email message was sent to the email address you provided that contained your license details and your user name and password.

Please remember to enter your user name and password exactly as they are written. The user name and password are case sensitive and the hyphen in the user name is necessary. The password is ten characters long and all lowercase. If you are copying and pasting, make sure you don't select an extra blank space. Also, we do not use the letter L in passwords (use the number one (1) instead), a big 0 is the number zero (0), a little o is the letter o.

  • Install the user name / password

1) Open the main program window by clicking the icon in the Windows notification area or by clicking Start → All Programs → ESET → ESET Smart Security/ESET NOD32 Antivirus.

2) Click 'Update' and then click 'User name and Password setup'. The License details window will appear.

Clear out the existing user name and password. Enter the new user name and password which were sent to you upon purchase of your license.
The following are EXAMPLES only:

User name: EAV-12345678

Password: abcde12345

3) Click OK and then click 'Update virus signature database' (make sure you are connected to the Internet).

4) If you are not prompted for your user name and password, they have been entered correctly. If you are prompted for your user name and password, click Cancel and repeat steps 2 and 3. Make sure you are logged in as administrator, or have administrator privileges.

NOTE: Please remember to enter your user name and password exactly as they are written. The user name and password are case sensitive and the hyphen in the user name is necessary. The password is ten characters long and all lowercase. If you are copying and pasting, make sure you don't select an extra blank space. Also, we do not use the letter L in passwords (use the number one (1) instead), a big 0 is the number zero (0), a little o is the letter o.